CAN EN Ingenico - Error Codes

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

Message	Explanation	Action
A
ALERT IRRUPTION	The card reader may be physically damaged or if it is jarred enough to flip and enable the internal tamper 'switch'.	Please call the Helpdesk to fix the issue in order to continue processing payments.
AMOUNT EXCEEDED ENTER MANAGER PASSWORD	The maximum transaction limit is reached.	Enter the manager password to continue the transaction.
AMOUNT EXCEEDS CARD BALANCE LIMIT=$X.XX	The limit on the prepaid card was exceeded.	Complete the transaction with the available balance on the prepaid card. Ask for another form of payment for any remaining balance.
AMOUNT EXCEEDS LIMIT	The amount entered is greater than the maximum allowed amount.	Re-enter using a lower amount.
APPLICATION BLOCKED REMOVE CARD	All the payment options on the chip card are blocked. Swipe is not supported.	Remove the card. Try a different card.
APPLICATION NOT SUPPORTED	The transaction amount exceeds the limit for the card.	Retry the transaction by inserting or swiping the card.
APPLICATION NOT SUPPORTED PLEASE RE-SELECT	The chip card supports multiple payment options. The first payment option the cardholder selected was not processed.	The cardholder should select a different card option. OR The cardholder should try another card.
APPLICATION NOT SUPPORTED SWIPE ALLOWED REMOVE CARD	The card reader does not support chip cards. Swipe is supported.	Swipe the card. OR Type the card number.
APPLICATION NOT SUPPORTED SWIPE NOT ALLOWED REMOVE CARD	The card reader does not support chip cards. Swipe is not supported.	Remove the card. Try a different card.
B
BASE NOT FOUND	The wireless card reader is unable to communicate with the base.	Power down the card reader. (Hold the Yellow and # keys together) Dock the card reader on the base. Press the Green key to turn the card reader back on. Retry the transaction. If problem persists, please call the Helpdesk for further assistance.
BATCH EMPTY	The transactions cleared successfully. OR There are no transactions stored in the batch.	Retry when there are transactions in the batch.
BATCH FULL SETTLE BATCH	The batch transaction amount is reached. No more transactions can be processed.	Settle the batch.
BATCH LIMIT REACHED SETTLE BATCH	The batch transaction amount is reached. No more transactions can be processed.	Settle the batch.
BATCH NEAR MAX SETTLE BATCH	The batch is within 5% of the maximum allowed transactions total.	Settle the batch.
C
CANCELLED REMOVE CARD	The chip card transaction was cancelled.	Remove the card. Retry the transaction.
CAN'T READ CHIP SWIPE ALLOWED REMOVE CARD	The chip card inserted is not readable. Swipe is supported.	Swipe the card. OR Type the card number.
CAN'T READ CHIP SWIPE NOT ALLOWED REMOVE CARD	The chip card inserted is not readable. Swipe is not supported.	Remove the card. Try a different card.
CARD BLOCKED REMOVE CARD	The chip card is blocked. This could result from too many PIN tries.	Remove the card. Try a different card.
CARD NOT ALLOWED	The card type isn't supported on the card reader.	Retry with a different card type.
CARD NOT SUPPORTED	Your card reader is not set up to accept this type of payment.	Retry the transaction using an acceptable form of payment.
CARD NOT SUPPORTED SWIPE ALLOWED REMOVE CARD	The chip card inserted is not enabled on the card reader. Swipe is supported.	Swipe the card. OR Type the card number.
CARD READ ERROR	The card swipe was not read correctly.	Retry the card swipe. If the problem continues, ask for another form of payment.
CARD REMOVED PRESS CANCEL	The transaction was cancelled because the chip card was removed during the transaction. If an approval was received, the transaction will be automatically reversed.	Restart the transaction.
CHECK LINE AND PRESS ENTER	The card reader attempted to dial out but there was no dial tone.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
CLERK ID NOT ADDED	A new clerk was being added during a transaction, but the clerk ID was not confirmed.	Add a new clerk ID. OR Reattempt with an existing clerk ID.
D
DECLINED BY THE CARD	The transaction was approved by the network, but declined by the card.	Ask for another form of payment. Retry the transaction.
DECLINED REMOVE CARD	The transaction was declined.	Remove the card. Try a different card.
DEVICE NOT RECOGNIZED	The card reader does not recognize the attached PIN Pad.	Use only a supported PIN Pad.
DOES NOT MATCH PRESS ENTER	When changing a password, the 1st and 2nd entry do not match.	Retry with the correct password.
DUPLICATE ADMIN NAME PRESS ENTER	The username entered already exists on the card reader.	Enter a new username.
DUPLICATE CLERK ID	The clerk ID being added already exists on the card reader.	Use a new clerk ID. OR Delete the existing clerk ID before adding.
DUPLICATE INVOICE	The invoice number entered already exists in the batch.	Use a new invoice number.
DUPLICATE SERVER ID	The server ID being added already exists on the card reader.	Use a new server ID. OR Delete the existing server ID before adding.
DUPLICATE TRANSACTION ACCEPT CANCEL	A transaction with the same card number and same amount already exists in the batch.	Press the far left hot key [F1] to accept the transaction. OR Press the far right hot key [F4] to cancel the transaction.
E
ERR INVALID PASSWORD	An invalid password was entered.	Enter the correct password.
F
FAILED	The network connection failed.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
FAILURE ON ALL COMM MODES	The network connection failed.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
I
INCORRECT PIN	The PIN entered is incorrect.	Enter the correct PIN.
INSERT CARD IN CHIP READER	A chip capable card was swiped on the card reader.	Insert the card into the card reader.
INSERT CARD INTO PINPAD READER	A chip capable card was swiped on the PIN Pad.	Insert the card into the card reader.
INVALID CARD XXXX	The incorrect last 4 digits of the card were entered.	Retry the last 4 digits of the card. OR Try using a new card.
INVALID CLERK ID	The clerk ID entered does not exist in the card reader.	Enter a valid clerk ID. OR Setup a new clerk ID.
INVALID DATE	The date entered is not in an acceptable format.	The date should be entered as DDMMYY.
INVALID PASSWORD PRESS ENTER	The password entered does not meet requirements.	Type a different password with at least 7 digits (must include at least 1 alpha and 1 numeric character).
INVALID RANGE	The number of gift cards entered on the “Block Activation” menu is invalid.	Enter the accurate number of gift cards you are trying to activate.
INVALID SERVER ID	The server ID entered does not exist in the card reader.	Enter a valid server ID. OR Setup a new server ID.
INVALID TAX AMOUNT	The tax amount entered is not in the valid tax amount range.	The amount must be within 0,1% - 22% of the sale amount. If you need help changing this amount, please call the Helpdesk for further assistance.
INVALID TIME	The time entered is not in an acceptable format.	The time should be entered as HHMM.
INVALID USER	An invalid user name was entered.	Type the correct username.
K
KEY EXCHANGE REQUIRED	Your card reader has to resync with the network.	To resync your card reader: Press [#] from the Main Menu. Press [8] for "Host Management". Press [1] for "Key Exchange". Please note the message on the card reader If it shows Success, please press the RED cancel key to return to the main menu If you received any other messages, please call the Helpdesk for further assistance.
L
LINE BUSY	The card reader attempted to dial out, but the line was busy.	Check the telephone line and retry.
LOST COMMUNICATION WITH HOST	The card reader was disconnected before the transaction was complete.	Check the telephone line and retry.
M
MAX NUMBER OF CLERKS EXCEEDED	The maximum number of clerk IDs is 100. The maximum is exceeded.	Delete existing clerk ID(s) prior to adding any new clerk ID(s).
MAX NUMBER OF SERVERS EXCEEDED	The maximum number of server IDs is 100. The maximum is exceeded.	Delete existing server ID(s) prior to adding any new server ID(s).
MUST SETTLE BATCH	A previous attempt to settle the batch failed. OR An attempted action requires an empty batch.	Retry settling the batch. Check your card reader connection. If the problem continues, please call the Helpdesk for further assistance.
N
NETWORK ERROR	An attempt to connect to the Internet failed.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. If the problem continues, please call the Helpdesk for further assistance.
NETWORK ERROR TRYING SECONDARY COMM MODE	An attempt to connect to the Internet failed. The card reader is attempting to connect to the backup mode (dial, if available).	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. If the problem continues, please call the Helpdesk for further assistance.
NO ANSWER	There was no answer when the card reader tried to connect.	Check the connection settings. Retry the transaction.
NO DIAL TONE	The card reader attempted to dial out, but it cannot detect a dial tone.	Check the connection settings. Retry the transaction.
NO E2EE PROFILE M50	There is an issue with your card reader's set-up information.	Please call the Helpdesk for further assistance.
NO RECORDS FOUND	There was an attempt to print a report when there were no transactions in queue.	Confirm if there are any pending transactions.
NOT PROCESSED SWIPE ALLOWED REMOVE CARD	An error occurred when the chip card was being read. Swipe is supported.	Swipe the card. OR Type the card number.
NOT PROCESSED SWIPE NOT ALLOWED REMOVE CARD	An error occurred when the chip card was being read. Swipe is not supported.	Retry the transaction with another card.
O
OUT OF BALANCE CHECK DETAIL REPORT	The settlement total entered does not match the total in the batch.	Compare and verify transactions on the detail report.
OUT OF PAPER	The card reader is out of paper. OR The paper is not loaded correctly. OR The paper cover is open.	Reload the paper and close the cover.
OVER LIMIT TOTAL: $XXXXXXX.XX	The maximum transaction amount is exceeded.	Enter a valid transaction amount.
P
PASSWORD LOCKED OUT PRESS ENTER	More than 4 incorrect password attempts have been made.	The admin will be locked out for 30 minutes. Another admin user can reset the username and password.
PIN LAST CHANCE PRESS OK	If the next PIN entry attempt is invalid, the card may be blocked.	The cardholder will need to reattempt the correct PIN. OR The cardholder will need to contact their issuer.
PIN TOO SHORT	Less than 4 digits were entered for the PIN.	Reattempt using the correct 4 digit PIN.
PIN TRIES EXCEEDED	Too many invalid PINs were attempted. The card may be blocked.	Retry the transaction with another card.
PINPAD DISABLED	The PIN Pad is disabled. This potentially happened from the incorrect setup of a replacement PIN Pad.	Please call the Helpdesk for further assistance.
PINPAD OUT OF ORDER	The external PIN Pad is not connected. OR The PIN Pad type is not set correctly.	Verify the PIN Pad connection and the PIN Pad type settings.
PLEASE START FROM MENU REMOVE CARD	The chip card was inserted before a transaction was initiated.	Remove the card. Retry the transaction from the main menu.
PRE-AUTH EXISTING	The merchant settings cannot be edited when there are pre-auth transactions in the card reader.	Complete any open pre-auths.
PRE-AUTH LIMIT REACHED. POST OR VOID PRE-AUTHS TO OPEN MORE	The pre-auth maximum is 100 per batch.	Complete any open pre-auths.
S
SERVER ID NOT ADDED	A new server was being added during a transaction, but the server ID was not confirmed.	Add a new server ID. OR Reattempt with an existing server ID.
SETTLEMENT UNSUCCESSFUL	The batch settlement failed. Please refer to the details on the print-out.	Retry the batch settlement. If you receive the same error, please call the Helpdesk for further assistance.
SYSTEM PROBLEM CALL HELP DESK	There are no pending transactions.	Please call the Helpdesk for further assistance.
T
TAP FAILED PLEASE INSERT OR SWIPE CARD	The contactless transaction is over the limit.	Insert the card. OR Swipe the card.
TAP FAILED PLEASE RETRY	The contactless card was tapped too quickly or incorrectly read.	Retry the card tap.
TIMEOUT REMOVE CARD	The transaction has timed out.	Remove the card. Retry the transaction.
TRANSACTION FAILED	The network connection failed.	Check your network connection. Retry the transaction.
TRANSACTION NOT ALLOWED	There is an adjustment on a chip card transaction. Chip card transactions cannot be adjusted.	Void the transaction. Retry the transaction for the correct amount.
U
USER ABORTED	The cardholder pressed cancel.	Retry the transaction.
W
WARNING: FOR CHANGE TO TAKE EFFECT TERMINAL WILL REBOOT	The change being requested requires a card reader reboot.	There is no action to take.
#
506 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
507 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
508 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
509 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
510 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
511 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
512 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
513 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
514 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
515 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
516 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
517 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
518 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
519 CALL HELPDESK	The card reader’s setup information isn’t registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.