US Ingenico - Error Codes

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

Message	Explanation	Action
A
All the payment options on the chip card are blocked. Swipe is not permitted.	Remove the card. Try a different card.	Remove the card. Try a different card.
AMOUNT EXCEEDED ENTER MANAGER PASSWORD	Tranacton Amount Limit reached. The card reader will prompt for a password to continue.	Enter manager password to proceed. OR Cancel transaction.
AMOUNT EXCEEDS CARD BALANCE Limit=$x.xx AMOUNT EXCEEDED	A pre-paid card is partially approved (or fully approved but with zero remaining balance on the card).	Process completion. OR Close tab. OR Force sale with the originally approved amount from the Pre-auth or Open Tab. OR A new transaction can be processed with another card to satisfy any balance owing.
AMOUNT EXCEEDS LIMIT	The amount entered is greater than the maximum amount allowed by the application.	Re-enter the transaction for a lower amount. OR Cancel the transation.
APPLICATION BLOCKED REMOVE CARD	All the payment options on the chip card are blocked. Swipe is not permitted.	Remove the card. Try a different card.
APPLICATION NOT SUPPORTED	The transaction amount exceeds the limit for the card type.	Swipe the card. OR Type the card number.
APPLICATION NOT SUPPORTED PLEASE RE-SELECT	The chip card supports multiple payment options. The first payment option the cardholder selected was not processed.	Cardholder should select a different card option. OR Cardholder should try another card.
APPLICATION NOT SUPPORTED SWIPE ALLOWED REMOVE CARD	The card reader does not support chip cards. Swipe is supported.	Swipe the card. OR Type the card number.
APPLICATION NOT SUPPORTED SWIPE NOT ALLOWED REMOVE CARD	Chip cards are not supported on the card reader. Swipe is not supported.	Remove the card. Try a different card.
B
BASE BUSY	The card reader base is processing another transaction. OR The card reader base is attempting to establish a connection.	Retry after a minute. If the issue continues, check your card reader’s connection.
BATCH EMPTY	The transactions have cleared successfully. OR There are no transactions stored in the batch.	Retry when there are transactions in the batch.
BATCH FULL SETTLE BATCH	No more transactions can be processed, the batch transaction amount limit has been reached.	Settle the batch.
BATCH LIMIT REACHED SETTLE BATCH	The batch limit has been reached. No more transactions can be processed.	Settle the batch.
BATCH NEAR MAX SETTLE BATCH	The batch is within 5% of the maximum allowed transactions of transaction total.	Settle the batch.
C
CAN’T READ CHIP REMOVE CARD	The card reader has received an approval but the card reader cannot communicate the transaction to the chip card.	Remove card.
CAN’T READ CHIP SWIPE ALLOWED REMOVE CARD	The chip card entered is not readable. Swipe is supported.	Swipe the card. OR Type the card number.
CAN’T READ CHIP SWIPE NOT ALLOWED REMOVE CARD	The chip card entered is not readable. Swipe is not supported.	Remove the card. Try a different card.
CANCELLED REMOVE CARD	A chip card transaction was cancelled.	Remove the card. Retry the transaction.
CARD BLOCKED REMOVED CARD	The chip card is blocked. This could result from too many PIN tries.	Remove the card. Try a different card.
CARD NOT ALLOWED	The card reader is not configured for the card type	Retry with a different card.
CARD NOT SUPPORTED	Debit card is used when a credit card is expected.	Credit card should be used.
CARD NOT SUPPORTED SWIPE ALLOWED REMOVE CARD	The chip card inserted is not enabled on the card reader. Swipe is supported.	Swipe the card. OR Type the card number.
CARD READ ERROR	The card swipe was not read correctly.	Retry the card swipe. If problem continues, type the card number.
CARD REMOVED PRESS CANCEL	The transaction was cancelled because the chip card was removed during the transaction. If an approval was received, the transaction will be automatically reversed.	Restart the transaction.
CHECK LINE AND PRESS ENTER	The card reader attempted to dial out but there was no dial tone.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
CLERK ID NOT ADDED	A new clerk was being added during a transaction, but the ID was not confirmed.	Add a new clerk ID. OR Reattempt with an existing ID.
D
DECLINED BY THE CARD	The transaction was declined by the card issuer.	Process using a new card.
DECLINED REMOVE CARD	The transaction was declined.	Remove the card. Try a different card.
DEVICE NOT RECOGNIZED	A PIN Pad was attached that the card reader does not recognize.	Use only a supported PIN Pad.
DOES NOT MATCH PRESS ENTER	When changing a password, the 1st and 2nd entry do not match.	Retry with the correct password.
DUPLICATE ADMIN NAME PRESS ENTER	The username entered already exists on the card reader.	Enter a new username.
DUPLICATE CLERK ID	The clerk ID being added already exists on the card reader.	Use a new clerk ID. OR Delete the existing ID before adding.
DUPLICATE INVOICE	The invoice number entered already exists in the batch.	Use a new invoice number.
DUPLICATE SERVER ID	The server ID being added already exists on the card reader.	Use a new server ID. OR Delete the existing ID before adding.
DUPLICATE TRANSACTION ACCEPT CANCEL	A transaction with the same card number and same amount already exists in the batch.	Press the far left hot key [F1] to accept the transaction. OR Press the far right hot key [F4] to cancel the transaction.
E
EMV KEY UPDATE COMM ERROR PRESS OK	A comm error occurred while performing an EMV chip card key update.	Check the connection and retry.
ERR INVALID PASSWORD	An invalid password was entered.	Enter the correct password.
ERROR BATCH #	Batch does not exist in history.	Enter a valid batch number from one of the last 30 batches.
F
FAILED/SUCCEEDED	Shows success or failure of the automatic key exchange for magstripe Debit Transaction	If automatic key exchange fails, please call the Helpdesk for further assistance.
FEATURE DISABLED	User attempted to access a disabled feature.	If the feature is needed, please call the Helpdesk for further assistance.
FAILURE ON ALL COMM MODES	The network connection failed.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction.
I
INCORRECT PIN	The PIN entered is incorrect.	Enter the correct PIN.
INSERT CARD IN CHIP READER	A chip capable card was swiped on the card reader.	Insert the card into the card reader.
INSERT CARD INTO PIN PAD READER	A chip capable card was swiped on the PIN Pad.	Insert the card into the card reader.
INVALID CARD XXXX	The incorrect last 4 digits of the card were entered.	Retry the last 4 digits of the card. OR Try using a new card.
INVALID CLERK ID	The clerk ID entered does not exist in the card reader.	Enter a valid ID OR Set up a new ID.
INVALID DATE	The date entered is not in an acceptable format.	The date should be entered as DDMMYY.
INVALID PASSWORD PRESS ENTER	The password entered does not meet requirements.	Type a different password with at least 7 digits (must include at least 1 alpha and 1 numeric character).
INVALID RANGE	The number of gift cards entered on a Block Activation, Multi Issuance, or Multi Activation exceeds the value set in the parameter GCMAX.	Enter a value from 1 to 999.
INVALID SERVER ID	The server ID entered does not exist in the card reader.	Enter a valid ID OR Set up a new ID.
INVALID TAX AMOUNT	The tax amount entered is not in the valid tax amount range.	The amount must be within .1% - 22% of the sale amount.
INVALID TIME	The time entered is not an acceptable time format.	The time should be entered as HHMM.
INVALID USER	An invalid user name was entered.	Type the correct username.
K
KEY EXCHANGE REQUIRED	Displayed for debit if the key exchange had previously failed.	Please call the Helpdesk for further assistance.
L
LINE BUSY	The card reader attempted to dial out, but the line was busy.	Check the telephone line and retry.
LOST COMMUNICATION WITH HOST	The card reader was disconnected before the transaction was complete.	Check the telephone line and retry.
M
MANUALLY KEY CARD	There were 3 consecutive bad card swipes.	Type the card number.
MAX NUMBER OF CLERKS EXCEEDED	The maximum number of clerk IDs is 100. The maximum has been exceeded.	Delete existing clerk ID(s) prior to adding any new ID(s).
MAX NUMBER OF SERVERS EXCEEDED	The maximum number of server IDs is 100. The maximum has been exceeded.	Delete existing server ID(s) prior to adding any new ID(s).
MERCHANT SETUP INCOMPLETE	Transaction was attempted,but merchant information was missing from the card reader.	Please call the Helpdesk for further assistance.
MUST SETTLE BATCH	A previous attempt to settle the batch failed. OR An attempted action requires an empty batch.	Retry settling the batch. Check your card reader’s connection. If the problem continues, please call the Helpdesk.
N
NETWORK ERROR	An attempt to connect by Internet failed.	The card reader will automatically try the secondary Comm Mode if set.
NETWORK ERROR TRYING SECONDARY COM MODE	An attempt to connect to the Internet failed.	The card reader will automatically connect to dial.
NO ANSWER	There was no answer when the card reader tried to connect.	Check the connection settings. Retry the transaction.
NO DIAL TONE	The card reader attempted to dial out, but it cannot detect a dial tone.	Check the line for a dial tone. Retry the transaction.
NO E2EE PROFILE M50	Missing Ingenico Encryption package on Tandem (Host).	Please call the Helpdesk for further assistance.
NO MID	The card reader is not programmed with a valid MID.	Please call the Helpdesk for further assistance.
NO RECORDS FOUND	There was an attempt to print a report when there were no transactions in queue.	Confirm if there are any pending transactions.
NOT PROCESSED SWIPE ALLOWED REMOVE CARD	An error occurred when the chip card was being read. Swipe is supported.	Swipe the card. OR Type the card number.
NOT PROCESSED SWIPE NOT ALLOWED REMOVE CARD	An error occurred when the chip card was being read. Swipe is not supported.	Try another card.
O
OUT OF BALANCE CHECK DETAIL REPORT	The settlement total entered does not match the total in the batch.	Compare and verify transactions on the detail report.
OUT OF PAPER	The card reader is out of paper. OR The paper is not loaded correctly. OR The paper cover is open.	Reload the paper and close the cover.
OVER LIMIT TOTAL: $XXXXXXX.XX	Display if transaction amount exceeds the maximum of $999,999.99	Enter a tranaction amount from 0.01 to 999,999.99.
P
PARTIAL DL CONFIG DO MANUAL DL	A scheduled download was attempted however the download URLs or Ports are empty.	Reconfigure the card reader download settings.
PASSWORD LOCKED OUT PRESS ENTER	More than 4 incorrect password attempts have been made.	The admin will be locked out for 30 minutes. Another admin user can reset the username and password.
PHONE NUMBER FIELDS EMPTY	An attempt to perform a dial transaction was made, however there is no value entered for the host phone number.	Please call the Helpdesk for further assistance.
PIN LAST CHANCE PRESS OK	If the next PIN entry attempt is invalid, the card may be blocked.	The cardholder will need to reattempt the correct PIN. OR The cardholder will need to contact their issuer.
PINPAD DISABLED	Displayed when a Pinpad (External/Internal) is disabled at the Host level and a "Key Exchange" is performed. Or When an EMV Debit Transaction is processed and the Pinpad is disabled at the Host.	Please call the Helpdesk for further assistance.
PIN PAD OUT OF ORDER	The external PIN Pad is not connected. OR The PIN Pad type is not set correctly.	Verify PIN Pad connection and PIN Pad type settings.
PIN TOO SHORT	Less than 4 digits were entered for the PIN.	Reattempt using the correct 4 digit PIN.
PIN TRIES EXCEEDED	Too many invalid PINs were attempted. The card may be blocked.	Try another card.
PLEASE START FROM MENU REMOVE CARD	The chip card was inserted before a transaction was initiated.	Remove the card. Retry the transaction from the main menu.
PRE-AUTH EXISTING	The merchant settings cannot be edited when there are pre-auth transactions in the card reader.	Complete any open pre-auths.
PRE-AUTH LIMIT REACHED. POST OR VOID PRE-AUTHS TO OPEN MORE	The pre-auth maximum is 100 per batch.	Complete any open pre-auths.
R
REMOVE CARD	Displayed after all receipt copies are printed.	Remove the card.
S
SERVER ID NOT ADDED	A new server was being added during a transaction, but the ID was not confirmed.	Add a new server ID. OR Reattempt with an existing ID.
SETTLEMENT UNSUCCESSFUL	Settlement failed	Retry the Settlement.
SYSTEM PROBLEM ALERT IRRUPTION	The card reader could have been exposed to high temperatures or electrical static.	Please call the Helpdesk to replace your card reader.
SYSTEM PROBLEM CALL HELP DESK	There are no pending transactions.	Please call the Helpdesk for further assistance.
T
TAP FAILED PLEASE INSERT OR SWIPE CARD	The contactless transaction is over the limit.	Insert the card. OR Swipe the card.
TAP FAILED PLEASE RETRY	The contactless card was tapped too quickly or incorrectly read.	Retry card tap.
TIMEOUT REMOVE CARD	The transaction has timed out.	Remove the card. Retry the transaction.
TRANSACTION FAILED	The network connection failed.	Check your network connection. Retry the transaction.
TRANSACTION NOT ALLOWED	There is an adjustment on a chip card transaction. Chip card transactions cannot be adjusted.	Void the transaction Retry the transaction for the correct amount.
U
UNREC CARD	The cardholder is using an unrecognized gift card.	Use an accepted gift card.
USER ABORTED	The cardholder pressed cancel.	Retry the transaction.
W
WARNING: FOR CHANGE TO TAKE EFFECT TERMINAL WILL REBOOT	The change being requested requires a card reader reboot.	There is no action to take.
#
506 CALL HELPDESK	NetConnect is up but is unable to establish or maintain the connection to the host.	Please call the Helpdesk for further assistance.
507 CALL HELPDESK	The PNS number/Merchant ID is not a known NetConnect MID.	Please call the Helpdesk for further assistance.
509 CALL HELPDESK	NetConnect is up but is unable to establish or maintain the connection to the host.	Please call the Helpdesk for further assistance.
513 CALL HELPDESK	NetConnect was unable to determine the transaction type requested.	Please call the Helpdesk for further assistance.
514 CALL HELPDESK	The PNS number/Merchant ID is not valid.	Please call the Helpdesk for further assistance.
515 CALL HELPDESK	Indicates that NetConnect is up but is unable to connect to the host.	Please call the Helpdesk for further assistance.
516 CALL HELPDESK	NetConnect has experienced an error.	Please call the Helpdesk for further assistance.
517 CALL HELPDESK	NetConnect is functioning, but the host is not returning a response	Please call the Helpdesk for further assistance.
518 CALL HELPDESK	NetConnect submitted the batch but the response timed out.	Please call the Helpdesk for further assistance.
519 CALL HELPDESK	Merchant ID and/or TID authentication error.	Please call the Helpdesk for further assistance.