CAN EN Verifone - Error Codes

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

Message	Explanation	Action
A
ADJUST NOT ALLWD	The card reader is not set up to allow adjustments.	Please call the Helpdesk if you want to know more about enabling this function.
AMT TOO LARGE	The sale or refund exceeds the transaction limit.	Enter a lower amount. Retry the transaction.
APPL NOT SUPPORTED	This type of transaction is not supported on your card reader.	Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
AUTH DECLINED	The transaction was not approved by the issuing bank.	Retry the transaction, entering all the information prompted by your card reader. If the problem continues, ask for another form of payment.
B
BAD ACCOUNT #	The credit or gift card number is not valid.	Retry the transaction. If the problem continues, ask for another form of payment.
BAD CARD LENGTH	The card number entered is too short or too long.	Retry the transaction. If the problem continues, ask for another form of payment.
BAD_DATA_FORMAT	The card reader couldn't read the chip card.	Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
BATCH FULL	The batch transaction limit was reached.	Settle the batch to continue processing.
C
CARD BLOCKED	The chip card is blocked. Follow the instructions on the card reader.	Ask for another form of payment. (The cardholder will need to contact their card issuer.)
CARD NOT SUPPORTED	The card type isn’t supported on your card reader.	Ask for another form of payment.
CARD REMOVED	The transaction was cancelled because the chip card was removed during the transaction. If an approval was received, the transaction will be automatically reversed.	Restart the transaction.
CARD SWIPE ERROR	The card reader is unable to read the magnetic stripe.	Retry the transaction. If the problem continues, ask for another form of payment.
CARRIER TIME-OUT	The modem timed out.	Make sure all cables are securely connected. Unplug only the power cable to the card reader, then plug in the power cable again. (This should reboot your card reader to the main menu.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
CHIP CARD FAILURE	The card reader could not read the chip card. Swipe is not supported.	Insert the chip card. If the problem continues, ask for another form of payment.
CHIP CARD FAILURE, USE MAG STRIPE	The card reader could not read the chip card. Swipe is supported. OR A non-chip card was inserted.	Retry by swiping the card. If the problem continues, ask for another form of payment.
CHIP DLL REQ A28 CHIP DLL REQUIRED	The network can't read the transaction.	Please call the Helpdesk for further assistance.
CHIP MALFUNCTION	The card reader could not read the chip card. Swipe is not supported. OR A non-chip card was inserted.	Retry inserting the chip card. If the problem continues, ask for another form of payment.
CHIP MALFUNCTION, USE MAG STRIPE	The card reader could not read the chip card. Swipe is supported.	Retry by swiping the card. If the problem continues, ask for another form of payment.
COMM ERROR	The card reader's network failed to establish a connection during your transaction or settlement.	Make sure the cables are securely connected to the card reader and router. Unplug the power to your card reader and power it on again. (This will reboot your card reader.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
COMM SERVER FAIL	The card reader is unable to connect to the network.	Verify the phone or Ethernet connection is working. Retry the transaction. If the problem continues, try unplugging your card reader and starting again.
E
EMPTY BATCH	The transactions cleared successfully. OR There are no transactions stored in the batch.	Retry when you have transactions in the batch.
ERR ENTERING TIP	You may have entered a tip amount greater than the standard percentage.	Enter a lower tip amount and try again. We may need to update your tip settings, so call the Helpdesk if the problem continues.
ERROR READING CARD	The card reader is unable to read the card’s magnetic stripe.	Retry the transaction. If the problem continues, ask for another form of payment.
EXCEED ADJ MAX	The transaction has already been adjusted the maximum number of times. The default maximum is 3 adjustments per transaction.	Please call the Helpdesk to change this setting.
EXEC NN OPSYS MSG	An unexpected application error has occurred.	Unplug the power to your card reader and power it on again. (This will reboot the card reader.) If the problem continues, please call the Helpdesk for further assistance.
EXPIRED CARD	The card has expired.	Confirm that your card reader is showing the correct date and time. If the card is expired, ask for another form of payment.
H
HOST CONN ERR: 2574	The Ethernet cable is not connected properly.	Make sure the cables are securely connected to the card reader and router.2 Unplug the power to your card reader and power it on again. (This will reboot your card reader.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
HOST CONN ERR: 3729	The card reader’s date and time are incorrect.	Update the date and time. If you need further assistance, please call the Helpdesk.
HOST LINK FAIL	The card reader is unable to connect to the network.	Make sure the cables are securely connected to the card reader and router. Unplug the power to your card reader and power it on again. (This will reboot your card reader.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
I
INVALID ACCNT NO	The last four digits are incorrect.	Retype the last 4 digits of the card. If the problem continues, ask for another form of payment.
INVALID AMOUNT	The amount entered is invalid.	Retype the dollar amount and try again.
INVALID CAPK FILE	The chip card parameters do not exist in the card reader.	Please call the Helpdesk for further assistance.
INVALID CARD LENGTH BAD CARD LENGTH	The card number entered is too short or too long.	Retry the card. If you still get the error, manually type the card number. If the problem continues, ask for another form of payment.
INVALID CLRK ID	The clerk ID has not been set up on your card reader. OR The number entered is invalid.	Try entering the ID again. You may need to add the clerk using the Clerk Setup function.
INVALID INVOICE #	The invoice number is not valid.	Try re-typing the invoice number.
INVALID PASSWORD	The password entered is not valid.	Try re-typing the password.
INVALID SRVR ID	The server ID has not been set up on your card reader. OR The number entered is invalid.	Try entering the ID again. You may need to add the server ID using the Server Setup function.
K
KEY VALIDATION FAILED	Your card reader may need to reconnect with the network.	Please call the Helpdesk for further assistance.
L
LAST PIN TRY	If the next PIN entry attempt is invalid, the card may be blocked.	The cardholder will need to reattempt the correct PIN. OR The cardholder will need to contact their issuer.
LINE BUSY	The connection is currently busy or in use.	Make sure all cables are securely connected. Unplug only the power cable to the card reader, then plug in the power cable again. (This should reboot your card reader to the main menu.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
LOST CARRIER	The dial connection was lost or dropped.	Make sure all cables are securely connected. Unplug only the power cable to the card reader, then plug in the power cable again. (This should reboot your card reader to the main menu.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
M
MAC NOT VERIFIED	There was an error when communicating with your card reader.	Unplug your card reader and power it on again. (This will reboot your card reader.) Retry the transaction. If the message continues, please call the Helpdesk for further assistance.
MODEM ID ERROR	The card reader's country code is not set up properly.	Please call the Helpdesk for further assistance.
MUST PERFORM KEY REQUEST	Your card reader may need to reconnect with the network.	Unplug your card reader and power it on again. (This will reboot your card reader.) Retry the transaction. If the message continues, please call the Helpdesk for further assistance.
N
NO ANSWER	The line is busy. OR The card reader is dialing the wrong number.	Make sure all cables are securely connected Unplug only the power cable to the card reader, then plug in the power cable again. (This should reboot your card reader to the main menu.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
NO DATA AVAIL	A reprint was requested but there were no transactions in the batch. A reprint can’t be performed on a settled transaction.	Confirm if there are any pending transactions. Retry reprint.
NO HOST RESPONSE	The card reader did not receive the expected data.	Make sure all cables are securely connected Unplug only the power cable to the card reader, then plug in the power cable again. (This should reboot your card reader to the main menu.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
NO LINE	There is no working phone line.	Make sure all cables are securely connected Unplug only the power cable to the card reader, then plug in the power cable again. (This should reboot your card reader to the main menu.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
NO MANUAL ENTRY	Manual card entry is not supported for this transaction type.	Retry the transaction by inserting or swiping the card. If the magnetic stripe cannot be swiped, ask for another form of payment.
NO MATCH FOUND	No transaction was found with the requested amount.	Try to find the transaction using other criteria.
NO MATCHING AID'S FOUND	The chip card specific parameters have not been downloaded.	Please call the Helpdesk for further assistance.
NO RECORD FOUND	You attempted to retrieve a transaction that is not in the batch.	Try re-typing one of the following: The invoice number The account number The amount The clerk/server ID If you still can't find it, the batch may have closed.
P
PIN BLOCKED	The PIN is blocked on the chip card.	Ask for another form of payment.
PIN PAD ERROR	The card reader is not attached to a PIN Pad. OR There is an issue with your PIN Pad set up.	Verify the PIN Pad is attached correctly. You may want to power down the card reader and try re-connecting it.
PIN TRY LIMIT EXCEEDED	The PIN limit is exceeded.	Ask for another form of payment.
POWER RECOVERY / POWER FAIL RECOVERY	There was an issue with the power connection.	Unplug the power to your card reader and power it on again. (This will reboot the card reader.) If you're not already using one, you may want to connect the card reader to a power surge protector.
PRINTER ERROR	The card reader is not able to print the receipt.	Make sure the paper is loaded correctly. If the green paper light is still blinking, the printer hardware may need to be replaced. Please call the Helpdesk for further assistance.
R
REACTIVATE PIN PAD	Your card reader or PIN Pad is not correctly connected.	Make sure the cables between the card reader and PIN Pad are securely connected. Unplug the power to your card reader and power it on again. (This will reboot the card reader.) Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
READ CARD ERR	The card reader couldn't read the card properly.	Retry the transaction. OR If the problem continues, ask for another form of payment.
READING ERROR	The card reader couldn't read the card properly.	Retry the transaction. OR If the problem continues, ask for another form of payment.
RETRY AVS	AVS (Address Verification Service) could not be validated.	Cancel the transaction and try re-typing the information.
S
SECFILE.DAT NOT FOUND!	The security file was not found.	Please call the Helpdesk to assist you further.
SETTL NEG BATCH	The card reader is confirming that you want to settle a negative batch. (The total refunds equals more than total sales.)	Verify the current batch to ensure there are no errors. If correct, complete the settlement.
SETTLE NOT ALLOWED	A settlement is being attempted in demo mode.	To avoid errors, settlements can’t be completed in demo mode. Please call the Helpdesk for further assistance.
SETTLEMENT FAILED	The settlement was not successful due to an error.	Retry the settlement. If you are experiencing a different error message, try searching for that error. If the problem continues, please call the Helpdesk.
SHIFT NOT ON	You may have tried to access the Shift Report when the Shift Option is off.	Please call the Helpdesk to help set up this feature.
T
TABLE INIT ERROR	The card reader found an error after a download.	The settings on your card reader may need updating. Please call the Helpdesk for further assistance.
TAMPERED	The card reader may be physically damaged or if it is jarred enough to flip and enable the internal tamper 'switch'.	Please call the Helpdesk to fix the issue in order to continue processing payments.
TCP ERROR: 1001XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1002XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1004XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1005XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1007XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1008XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1009XXXX	There is an issue with one of the following: The network failed to connect. The URL is incorrect. The port number is incorrect. The firewall is blocking the network. User name, password, MID and/or TID are wrong.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1010XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1011XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1012XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1013XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1014XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP ERROR: 1015XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1001XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1002XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1004XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1005XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1007XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1008XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1009XXXX	There is an issue with one of the following: The network failed to connect. The URL is incorrect. The port number is incorrect. The firewall is blocking the network. User name, password, MID and/or TID are wrong.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1010XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1011XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1012XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1013XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1014XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP RECEIVE ERROR: 1015XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1001XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1002XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1004XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1005XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1007XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1008XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1009XXXX	There is an issue with one of the following: The network failed to connect. The URL is incorrect. The port number is incorrect. The firewall is blocking the network. User name, password, MID and/or TID are wrong.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1010XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1011XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1012XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1013XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1014XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TCP SEND ERROR: 1015XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader's network connections. Guided steps are available on the Equipment Troubleshooting page. Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
TIP AMOUNT OVER LIMIT	You may have entered a tip amount greater than the standard percentage.	Enter a lower tip amount and try again. OR We may need to update your tip settings, so call the Helpdesk if the problem continues.
TRACK NOT FOUND	The card’s magnetic stripe may be damaged or missing.	Retry the transaction. If the problem continues, ask for another form of payment.
TRANS CANCELED	The ‘Cancel’ key was pressed on the card reader or PIN Pad.	If you need to run a transaction, try again.
TRANS NOT SUPPORTED	This kind of transaction has not been enabled on your card reader.	Please call the Helpdesk to review the setup on your card reader.
TRANS REJECTED	The transaction was rejected by the network.	Retry the transaction. If the problem continues, ask for another form of payment.
TRANSACTION FAILED	The transaction failed.	Retry the transaction. If the problem continues, ask for another form of payment.
U
UNKNOWN EMV ERROR	An unknown error was received while attempting to process the chip card transaction.	Retry the transaction. If the problem continues, please call the Helpdesk for further assistance.
USE CHIP READER	A chip card was swiped instead of being inserted in the card reader.	Retry the transaction by inserting the card.
V
VOID NOT ALLOWED	The transaction has already been voided.	There is no action to take.
#
506 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
507 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
509 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
510 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
511 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
512 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
513 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
514 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
515 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
516 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
517 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.
518 CALL HELPDESK	The card reader's setup information isn't registered properly in our system.	Please call the Helpdesk to fix the issue in order to continue processing payments.