US Verifone - Error Codes

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

Message	Explanation	Action
A
ADDRESS UNAVAIL	AVS (Address Verification Service) could not be validated.	Cancel the current transaction. Retry using the correct address.
ADDZIP MISMATCH	The address and ZIP code did not match the information verified through AVS (Address Verification Service).	Cancel the current transaction. Retry using the correct address and ZIP code.
ADJUST NOT ALLWD	The card reader is not set up to allow adjustments.	Please call the Helpdesk if you want to know more about enabling this function.
AMT TOO LARGE	The sale or refund exceeds the transaction limit.	Enter a lower amount. Retry the transaction.
APP_EXPIRED	The card has expired.	Confirm that your card reader is showing the correct date and time. If the card is expired, ask for another form of payment.
AUTH DECLINED	The transaction was not approved by the issuing bank.	Retry the transaction, entering all the information prompted by your card reader. If the problem continues, ask for another form of payment.
AVS ERROR	AVS (Address Verification Service) could not be validated.	Retry the transaction. Type the correct address and ZIP code.
B
BAD ACCOUNT #	The credit or gift card number is not valid.	Retry the transaction. If the problem continues, ask for another form of payment.
BAD CARD LENGTH	The card number entered is too short or too long.	Retry the transaction. If the problem continues, ask for another form of payment.
BATCH FULL	The batch transaction limit was reached.	Settle the batch to continue processing.
C
CARD NOT SUPPORTED	The card type isn’t supported on your card reader.	Ask for another form of payment.
CARD SWIPE ERROR	The card reader is unable to read the magnetic stripe.	Retry the transaction. If the problem continues, ask for another form of payment.
CARRIER TIME-OUT	The modem timed out.	Verify your phone cord connections. Retry the transaction.
CLOSE BATCH	The batch is more than 90% full and should be settled between transactions.	Settle the batch to continue processing.
COMM SERVER FAIL	The card reader is unable to connect to the network.	Verify the phone or Ethernet connection is working. Retry the transaction. If the problem continues, try unplugging your card reader and starting again.
COMM ERROR	The card reader is unable to connect to the network.	Verify the phone or Ethernet connection is working. Retry the transaction. If the problem continues, try unplugging your card reader and starting again.
E
EMPTY BATCH	The transactions cleared successfully. OR There are no transactions stored in the batch.	Retry when you have transactions in the batch.
EMV PIN DEBIT REFUND NOT ALLOWED	A refund is not allowed on an EMV PIN Debit transaction.	Please call the Helpdesk to process the refund.
ERROR READING CARD DEVICE	The card reader is unable to read the card’s magnetic stripe.	Retry the transaction. If the problem continues, ask for another form of payment.
EXCEED ADJ MAX	The transaction has already been adjusted the maximum number of times. The default maximum is 3 adjustments per transaction.	Please call the Helpdesk to change this setting.
EXEC NN	An unexpected application error has occurred.	Try unplugging the card reader and restarting it. If the problem continues, please call the Helpdesk.
EXPIRED CARD	The card has expired.	Confirm that your card reader is showing the correct date and time. If the card is expired, ask for another form of payment.
H
HOST CONN ERR: 2574	The Ethernet cable is not connected properly.	Make sure the Ethernet cable is securely connected to the card reader and router.
HOST CONN ERR: 3729	The card reader’s date and time are incorrect.	Update the date and time. If you need further assistance, please call the Helpdesk.
HOST LINK FAIL	The card reader is unable to connect to the network.	Verify your phone cord connections. Retry the transaction.
HTTP 404	There is a problem connecting to the Internet.	Verify if other card readers are connected to the Internet. Retry transaction. If the problem continues, please call the Helpdesk for additional assistance.
I
INVALID ACCNT NO	The last four digits are incorrect.	Retype the last 4 digits of the card. If the problem continues, ask for another form of payment.
INVALID AMOUNT	The amount entered is invalid.	Retype the dollar amount and try again.
INVALID CARD LENGTH	The card number entered is too short or too long.	Retry the card. If you still get the error, manually type the card number. If the problem continues, ask for another form of payment.
INVALID CLRK ID	The clerk ID has not been set up on your card reader. OR The number entered is invalid.	Try entering the ID again. You may need to add the clerk using the Clerk Setup function.
INVALID SRVR ID	The server ID has not been set up on your card reader. OR The number entered is invalid.	Try entering the ID again. You may need to add the server ID using the Server Setup function.
INVALID INVOICE #	The invoice number is not valid.	Try re-typing the invoice number.
INVALID PASSWORD	The password entered is not valid.	Try re-typing the password.
L
LINE BUSY	The connection is currently busy or in use.	Verify your phone cord connections. Retry the transaction.
LOST CARRIER	The dial connection was lost or dropped.	Verify your phone cord connections. Retry the transaction.
N
NO ANSWER	The line is busy. OR The card reader is dialing the wrong number.	Verify your phone cord connections. Retry the transaction.
NO DATA AVAIL	A reprint was requested but there were no transactions in the batch. A reprint can’t be performed on a settled transaction.	Confirm if there are any pending transactions. Retry reprint.
NO HOST RESPONSE	The card reader did not receive the expected data.	Verify your phone cord connections. Retry the transaction.
NO LINE	There is no working phone line.	Verify your phone cord connections. Retry the transaction.
NO MANUAL ENTRY	The transaction type does not allow manual entry of the card number.	Retry the transaction by swiping or inserting the card. If the magnetic stripe cannot be swiped, ask for another form of payment.
NO MATCH FOUND	No transaction was found with the requested amount.	Try to find the transaction using other criteria.
NO RESP FROM PAD	The card reader did not receive data from the PIN Pad.	Verify the PIN Pad is attached correctly. You may want to power down the card reader and try re-connecting it.
P
PIN PAD ERROR	The card reader is not attached to a PIN Pad. OR There is an issue with your PIN Pad set up.	Verify the PIN Pad is attached correctly. You may want to power down the card reader and try re-connecting it.
PRINTER ERROR	The card reader is not able to print the receipt.	Make sure the paper is loaded correctly. If the green paper light is still blinking, the printer hardware may need to be replaced. Please call the Helpdesk for additional assistance.
R
READ CARD ERR	The card was not read due to the way it was pulled through the reader.	Retry the transaction.
READING ERROR	The card reader detected an error.	Retry the transaction.
RECORD NOT FOUND	You attempted to retrieve a transaction that is not in the batch.	Try re-typing one of the following: The invoice number The account number The amount The clerk/server ID If you still can’t find it, the batch may have closed.
RETRY AVS	AVS (Address Verification Service) could not be validated.	Cancel the transaction and try re-typing the information.
S
SECFILE.DAT NOT FOUND!	The security file was not found.	Please call the Helpdesk to assist you further.
SETTL NEG BATCH	The card reader is confirming that you want to settle a negative batch. (The total refunds equals more than total sales.)	Verify the current batch to ensure there are no errors. If correct, complete the settlement.
SETTLE NOT ALLOWED	A settlement is being attempted in demo mode.	To avoid errors, settlements can’t be completed in demo mode. Please call the Helpdesk for further assistance.
SETTLEMENT FAILED	The settlement was not successful due to an error.	Retry the settlement. If you are experiencing a different error message, try searching for that error. If the problem continues, please call the Helpdesk.
SHIFT NOT ON	You may have tried to access the Shift Report when the Shift option is off.	Enable Shift processing and try again.
T
TABLE INIT ERROR	The card reader found an error after a download.	We may need to update your settings or complete a partial download. Please call the Helpdesk to troubleshoot this error.
TCP ERROR: 1001XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1002XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1004XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1005XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1007XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1008XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1009XXXX	There is an issue with one of the following: The network failed to connect. The URL is incorrect. The port number is incorrect. The firewall is blocking the network. User name, password, MID and/or TID are wrong.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1010XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1011XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1012XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1013XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1014XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP ERROR: 1015XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1001XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1002XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1004XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1005XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1007XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1008XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1009XXXX	There is an issue with one of the following: The network failed to connect. The URL is incorrect. The port number is incorrect. The firewall is blocking the network. User name, password, MID and/or TID are wrong.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1010XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1011XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1012XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1013XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1014XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP RECEIVE ERROR: 1015XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1001XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1002XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1004XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1005XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1007XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1008XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1009XXXX	There is an issue with one of the following: The network failed to connect. The URL is incorrect. The port number is incorrect. The firewall is blocking the network. User name, password, MID and/or TID are wrong.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1010XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1011XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1012XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1013XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1014XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TCP SEND ERROR: 1015XXXX	The card reader’s network failed to establish a connection during your transaction or settlement.	Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
TIP ERROR	You may have entered a tip amount greater than the standard percentage.	Enter a lower tip amount and try again. We may need to update your tip settings, so call the Helpdesk if the problem continues.
TRACK NOT FOUND	The card’s magnetic stripe may be damaged or missing.	Manually enter the card number OR Ask for another form of payment.
TRANS CANCELED	The ‘Cancel’ key was pressed on the card reader or PIN Pad.	If you need to run a transaction, try again.
TRANS NOT SUPPORTED	This kind of transaction has not been enabled on your card reader.	Call the Helpdesk to have your settings updated.
TRANS REJECTED	The transaction was rejected by the network.	Retry the transaction. If the problem continues, ask for another form of payment.
TRANSACTION FAILED	The transaction was rejected by the network.	Retry the transaction. If the problem continues, ask for another form of payment.
V
VOID NOT ALLOWED	The transaction has already been voided.	There is no action to take.
Z
ZIP MATCH ONLY	The ZIP code matched, but the address does not match the one on file with the AVS (Address Verification Service).	Cancel the current transaction and enter the correct address when you try again.
ZIP MISMATCH	The ZIP code does not match the one on file with the AVS (Address Verification Service).	Cancel the current transaction and enter the correct ZIP code when you try again.
#
506 CALL HELPDESK	There is a problem connecting to the Internet.	Allow time for the transaction or settlement to complete: 90 seconds for transactions 5 minutes for settlement Check your card reader’s network connections. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
509 CALL HELPDESK	There is a problem connecting to the Internet.	Allow time for the transaction or settlement to complete: 90 seconds for transactions 5 minutes for settlement Check your card reader’s network connections. Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
510 CALL HELPDESK	The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include: The username or password requires an update. The network is not responding to username or password. The network has experienced a temporary outage.	Verify the username and password are correct. 2. If the problem continues, please call the Helpdesk for additional assistance. If the problem continues, please call the Helpdesk for additional assistance.
511 CALL HELPDESK	The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include: The username or password requires an update. The network is not responding to username or password. The network has experienced a temporary outage.	Verify the username and password are correct. 2. If the problem continues, please call the Helpdesk for additional assistance. If the problem continues, please call the Helpdesk for additional assistance.
512 CALL HELPDESK	The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include: The username or password requires an update. The network is not responding to username or password. The network has experienced a temporary outage.	Verify the username and password are correct. 2. If the problem continues, please call the Helpdesk for additional assistance. If the problem continues, please call the Helpdesk for additional assistance.
513 CALL HELPDESK	The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include: The username or password requires an update. The network is not responding to username or password. The network has experienced a temporary outage.	Verify the username and password are correct. 2. If the problem continues, please call the Helpdesk for additional assistance. If the problem continues, please call the Helpdesk for additional assistance.
515 CALL HELPDESK	There is a problem connecting to the Internet.	Check your card reader’s network connections. Allow time for the transaction or settlement to complete: 90 seconds for transactions 5 minutes for settlement Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
516 CALL HELPDESK	There is a problem connecting to the Internet.	Check your card reader’s network connections. Allow time for the transaction or settlement to complete: 90 seconds for transactions 5 minutes for settlement Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
517 CALL HELPDESK	There is a problem connecting to the Internet.	Check your card reader’s network connections. Allow time for the transaction or settlement to complete: 90 seconds for transactions 5 minutes for settlement Retry the transaction. If the problem continues, please call the Helpdesk for additional assistance.
518 CALL HELPDESK	There is a problem connecting to the Internet.	Check your card reader’s network connections. Wait at least 5 minutes and try the transaction. If the problem continues, please call the Helpdesk for additional assistance.