Yes, you will need to activate QuickAccept in the Chase Mobile App before you can begin accepting payments. For instructions, watch this how-to video.
To process a payment with key entry, enter the card holder’s full name, full card number, expiration date, billing zip code and CVV code. The CVV is a 3-digit code found on the back of most cards. For American Express®, the CVV is a 4-digit code that is found on the front of the card.
For instructions to accept payments using a card reader, watch this how-to video:
After a payment is approved, the prompt to provide a receipt appears. We recommend you always send your customer a receipt and send a copy to yourself for record keeping. Your copy of the receipt can be required as documentation to contest or resolve disputes.
The Chase Mobile app notifies you with an error message if a payment fails. This happens for a variety of reasons, including:
If your service has been deactivated, you should receive an email with more information. If you do not receive an email or if you still need assistance, open a Support Ticket.
Yes. Charge the card reader using the included USB cable for 2 hours before you begin the setup process. The red LED light on the side of the device will stop flashing and remain lit when the battery is fully charged.
Note: If you use a computer USB port to charge your card reader, you’ll need to disconnect the card reader before using it.
No. Once you’ve turned on Bluetooth on your device, go to the Chase Mobile app to begin the pairing process. Below are instructions for pairing your device.
To pair your card reader:
Accommodations are available for customers with visual impairments. Please call us at 1-800-242-7338 for assistance in setting up your new card reader.
No. Once the card reader is paired with the Chase Mobile app, it will be available to use until you unpair it.
No, turn on your reader by pressing and holding the power button on the right side of reader for a few seconds until it beeps once. To preserve battery life, the reader will automatically turn off after three minutes of inactivity. If the card reader turns off between transactions, press the power button to turn it back on.
If you’re trying to pair your card reader and it’s not listed under Available card readers, verify that:
If you are having issues processing a reader, here are a few tips to troubleshoot.
If your card reader cannot hold a charge, try to fully charge the reader again. Then re-pair the device. If this does not work, review the return policy and call POS Portal to discuss the process to exchange or return your damaged reader.
No. This setting cannot be adjusted.
No, your mobile card reader can only be paired with one Chase Business Complete Banking deposit account at a time.
Additional or replacement readers can be obtained from the POS Portal website. Please review the return policy and call POS Portal to discuss the process to exchange or return your damaged reader.
For package tracking and shipping inquiries, contact POS Portal regarding your equipment order 1-855-838-4611, option 2 or visit their website for more information.
Funds may be withheld for a variety of reasons. Deposit limits are set for every account and differ by business type, size, how you accept payments and other factors. Funds can be held when the deposit amount exceeds a deposit limit set by Chase. Deposit limits cover potential chargebacks, returns, unshipped merchandise, refunds, and/or unfulfilled services. It acts as a buffer between the time payments are processed and the time you can access these funds, in order to mitigate the risk of making funds accessible immediately.
To protect against fraud, some transactions may require additional validation, Chase may hold funds and request documentation from you to ensure the transaction is legitimate. Once the documents have been reviewed and the transaction is approved, Chase will deposit the funds into your account.
If you experience a hold and have question, go into the transaction details and Report a Problem by completing the form.
The deposit limit is evaluated on a regular basis, and may be raised or lowered at any time, based on your payment history.
If you would like the deposit limit adjusted outside of the normal monthly evaluation, open a support ticket and submit documentation when requested.
Individual transactions may require additional information to ensure they are not fraudulent. This type of review protects you and Chase and can easily be resolved by you submitting a receipt when requested. If, on occasion, your weekly payments exceed a threshold established for your business, Chase may hold the funds amount over the threshold, again, to validate activity. This happens very rarely.
If you have further questions, go into the transaction details and Report a Problem by completing the form.
View your QuickAcceptSM transactions on your Chase Mobile® app or in your online banking account.
Viewing with the Chase Mobile app:
Viewing through your online banking account:
Refunds can be issued directly from your online bank account. You can only refund a payment that’s less than 60 days old. Once a refund has been issued, it usually takes 3-7 business days to credit the customer’s account.
Follow these steps to refund payments:
For each QuickAccept transaction, fees are subtracted from your total before you receive your deposit. No additional transactions fees will be charged at the end of the month. To see the deposit amount and any adjustments and fees, go to the “Transaction History” screen and view the details.
Review your deposit details, fees, adjustments, or disputes related to your QuickAccept payments from the Merchant Dashboard in your online account. Select the link to “view details” on the “Transaction History” screen.
If you still need assistance, open a Support Ticket.
A dispute happens when a customer formally reports that a charge on their card was not legitimate. When a customer disputes a charge, the customer’s payment is reversed while the case is being reviewed. Disputes are initiated by the customer via the bank that issued the card. Your customer may have filed a dispute because they:
We notify you of the dispute via email. You can also view the dispute on the QuickAccept Dashboard. When a customer disputes a charge made on their card, the bank that issued the card credits the cardholder and the payment brand credits the issuing bank. The disputed amount is temporarily deducted from your next settlement while the claim is being reviewed. If there are not enough funds in your next settlement, the amount is deducted from your Chase bank account.
View the status of your dispute on the QuickAccept Dashboard on your online account.
You will receive an initial e-mail notification informing you of the dispute details.
Carefully review the information contained in the notification email, particularly the dispute type.
You may be given the option to contest or concede the dispute.
If you accept responsibility for the dispute, click “Concede.” The funds will not be returned to your Chase bank account.
If, however, you challenge the dispute, you need to provide supporting evidence that the good or service that you agreed to provide to the customer was carried out as intended. Please consult the guide below to determine what documents you need to submit for the most common dispute types.
From the day that you receive your dispute notification, you will have five business days to submit your evidence. This window ensures that Chase has sufficient time to present the evidence to the cardholder’s bank and/or card network within their allocated timeframes. We evaluate late submissions on a case-by-case basis and submit accordingly.
Once you have gathered all of the documents, click the “Contest” button and upload your documents. Please keep in mind that there are size limitations on files, so you may want to submit screenshots. For instance, if you submit your refund policy but the file size is too large, take a screenshot of the page with the cardholder’s signature. Chase currently accepts JPG, JPEG, TIF, TIFF, PNG, and PDF (preferred) files. For each dispute, submit up to five files, 1MB per file. If you have multiple picture files that exceed the combined size limit, compress each individual file and upload again.
Once Chase receives your response and supporting evidence, we will challenge the dispute with the cardholder’s bank on your behalf. If you win the dispute, Chase releases the disputed funds back to your bank account in the next settlement and your confirmation will be sent. Due to timelines for card networks and issuing banks, the dispute can take up to 45 days to be resolved.
You will receive an email from us when the dispute is resolved. For additional inquiries regarding chargebacks, open a support ticket.
At this time, additional users cannot be added to QuickAccept. Since it is a feature of your CBCB account and only accessed through the account on the Chase Mobile App, only the authorized user can access QuickAccept.
QuickAccept is a feature of your Chase Business Complete Banking (CBCB) account. QuickAccept will not be available for use once you close your CBCB account; it will close automatically. If you have a CBCB account and no longer wish to use QuickAccept, you can stop processing payments at any time. QuickAccept is offered at no additional charge. You will only incur fees when you process debit or credit card payments.
No, currently QuickAccept is only available to clients with a social security number. If you used an ITIN to open your CBCB account, you will not be able to use QuickAccept at this time. If you have already processed a transaction, please open a support ticket for assistance.